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How to Tame Chaos with a Major Incident Management (MIM) Process That Actually Works.

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1. Forget the doubt: If it looks like a fire, pull the alarm The most common mistake is wasting precious time debating whether the problem is "serious enough." A friendly but effective process has clear rules: if it impacts revenue or user experience, it's a Major Incident. Full stop. The outcome you're after: Stop losing minutes in "what's happening" meetings and move straight to action. Detecting fast means fixing fast. 2. Someone has to be behind the wheel (and it's not the technician) Imagine you're performing surgery and every 5 minutes the hospital director walks in asking "how's it going?" You can't make progress, right? That's exactly why you need a Major Incident Manager (MIM). This person is the shield for the technical team: they handle communication with executives and clients so engineers can focus on what they do best — finding the solution to the Incident. The outcome you're after: Zero distract...

Revolutionizing IT Service Management: Understanding ServiceNow's Common Service Data Model (CSDM)

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 In today's rapidly evolving IT landscape, organizations are constantly seeking ways to streamline their operations, improve service delivery, and enhance overall efficiency. Enter ServiceNow's Common Service Data Model (CSDM) – a game-changing framework that's reshaping the way businesses approach IT Service Management (ITSM). Let's dive into what CSDM is all about and why it's becoming increasingly crucial for modern enterprises. What is the Common Service Data Model? The Common Service Data Model is a standardized data model developed by ServiceNow to help organizations create a single system of record for their IT services. It provides a structured approach to organizing and managing data across various IT processes, ensuring consistency, reducing redundancy, and improving overall service quality.  Why CSDM Matters Unified Data Structure : CSDM creates a common language for IT services across your organization, breaking down silos and fostering better colla...

The Innovator's Method: Shaking Up the World

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Today, from the desk of this consultant i want to bring to the table and chat about how the innovator's method is turning the IT consulting world around. Since meeting Riva (from Rivadavia Drummond - www.rivadaviadrummond.com.br) he help us see how to approach to a possible answer to issues where we didnt know how to approach an unknown problem. So, what's this innovator's method all about? Well, it's basically a fancy way of saying "let's think outside the box and solve problems like a startup would." It's all about being quick, flexible, and not afraid to try new things.  Sounds pretty cool, right. Well, it is cool and in this journey we found how to approach and see how this applies to our industry: Embrace the unknown IT consultants are used to having all the answers, but the innovator's method says, "Hey, it's okay not to know everything!" Instead of sticking to tried-and-true solutions, try asking more questions and exploring un...

Confessions of a Tech-Rater in the Consultant World

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So you need to hire an IT consultant and you're wondering how much this temp tech wizard is going to cost you per hour. Well, there's no one-size-fits-all answer, but here are the major factors that'll impact those hourly rates: Experience Matters   You get what you pay for. IT consultants with many years of experience under their utility belts and specialized certifications are going to charge premium rates - we're talking a midreange hour rate in many cases. But if you just need someone for basic support, a more junior or generalist consultant in the low end hour rate which could do the trick. Specialty Skills Cybersecurity ninjas? Certified software developers? Network architects? Yeah, those specialized skillsets don't come cheap. Expect to shell out a high rate per hour if you need serious tech firepower. But for basic IT help like setting up printers or troubleshooting email, you can find consultants in the mid range hour. Project Complexity Straightforward te...

IT Governance for Up comming economies and business: Cracking the Integration Code

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In the hustle and bustle of the third world business scene, family-owned companies are major players, driving economic growth and creating jobs. But let's be real, these companies often face an uphill battle with limited resources, lack of formal structures, and a resistance to change that's tougher than a stubborn mule.  Enter IT governance – the secret sauce that can help these companies successfully blend technology into their operations, unlocking growth potential and giving them a competitive edge that'll make their rivals jealous. Strategy Sync: IT governance ensures that tech investments are aligned with the company's overall goals and strategies. No more throwing money at random tech initiatives – every penny counts towards achieving those big-picture objectives. Risk Whisperer: Adopting new tech comes with its fair share of risks – data breaches, system failures, regulatory headaches, you name it. IT governance helps identify, assess, and mitigate these potent...

Joining Forces for Major Wins: Creating Legit Business Partnerships for Mexico's Tech Innovators

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Hey there, fellow entrepreneurs and tech pros! Let's be real - going solo in this fast-paced world of innovation is no easy feat. That's why teaming up through legit business partnerships can be a real game-changer. By combining your unique skills and resources with like-minded go-getters, you'll amplify your impact and unlock opportunities that would've been out of reach flying solo. But let's get one thing straight - forming a partnership ain't just a handshake deal between buddies. Nah, you gotta lay down some serious legal groundwork to protect everyone's interests and avoid any nasty surprises down the road. From deciding on the right business structure to defining roles, responsibilities, and a fair split of the profits, putting it all in writing is crucial. Now, let's talk entity options. Maybe a nice Sociedad de Responsabilidad Limitada (limited liability company) would suit your needs - it keeps your personal assets safe while offering flexible ...

To audit or not to audit, thats the dilemma

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Let's talk about something that may not be the most exciting topic, but trust me, it's crucial for any business operating in the digital age – IT audits. Yeah, I know, the term might make some of you want to run for the hills, but bear with me for a bit. In today's world, where technology is deeply woven into every aspect of our operations, ensuring the integrity and security of our information systems is non-negotiable. It's like having a solid foundation for your house – you can't just ignore it and hope for the best. That's where our IT audit services come into play. Think of our team as a group of highly skilled detectives, armed with industry best practices and standardized frameworks. We dive deep into the inner workings of your technology infrastructure, processes, and controls, leaving no stone unturned in our quest to identify potential risks and vulnerabilities. It's like a full-body scan for your digital assets, but without the radiation (or the w...